Privacy Policy

Life on Walls Privacy Policy

Life on Walls™ (trading name of Green Lease Ltd) is a UK registered company specializin in the design, installation, and maintenance of Living Louvre systems. This Privacy Policy outlines how we collect, use, store, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Company Details:

Registered Name: Green Lease Ltd (trading as Life on Walls™)
Company Number: 08368146
Registered Address: 21 Knaresborough Drive, London, England, SW18 4UT
Contact: info@lifeonwalls.co.uk | +44 120 204 5490

Data We Collect

Information You Provide Directly:

Data Collected Automatically

We collect data through website interactions, including:

  • Usage Data: Pages visited, time spent, click patterns and referring websites.
  • Technical Data: IP address, browser type, device type, and operating system.
  • Cookies and Tracking Technologies: See Section 7 for details.

How We Use Your Information

We process your personal information for these purposes:

Consultations & Site Visits

  • Responding to your enquiries and consultation requests
  • Assessing your space’s structural and environmental suitability for a living wall, including light, water access, and microclimate conditions
  • Site visits and technical assessment where required
  • Ongoing communication throughout your project

Legal basis: Contract performance and legitimate interests

Marketing Communications

  • Sending our monthly newsletter (with your consent)
  • Sharing case studies and project updates
  • Priority notifications about new products and services
  • Inviting you to relevant events or demonstrations

Legal basis: Consent (you can withdraw anytime)

Website Improvement

  • Understanding how visitors use our site
  • Improving user experience and functionality
  • Technical maintenance and security

Legal basis: Legitimate interests

Legal & Business Requirements

  • Maintaining business records
  • Complying with legal obligations
  • Protecting our intellectual property

Legal basis: Legal obligation and legitimate interests

How We Share Your Information

We don’t sell or rent your personal information to third parties.

We may share your information with:

Trusted Partners & Subcontractors

  • Landscape professionals and specialist installers we work with on your project
  • Technical consultants supporting design, irrigation, or structural assessment

Only when necessary for your project and with appropriate protections

Service Providers

  • Email marketing platform (for newsletters)
  • Website hosting and analytics
  • Professional services (accounting, legal)

All bound by strict data protection agreements

Legal Requirements

  • When required by law or regulation
  • To protect our rights or prevent fraud
  • In response to valid legal requests

International Transfers

We primarily process data within the UK. If we need to transfer information internationally, we ensure appropriate safeguards are in place under UK data protection law.

How Long We Keep Your Information

Enquiries and consultation records: 7 years

Marketing consents: Until withdrawn or during periods of inactivity

Website analytics: 26 months maximum

Completed projects: 5 years (unless any maintenance contract in place)

We regularly review and delete information that’s no longer needed.

Your Rights

Under UK data protection law, you have these rights:

Access

Request a copy of the personal information we hold about you

Correction

Ask us to correct inaccurate or incomplete information

Deletion

Request deletion of your personal information (subject to legitimate business needs)

Restriction

Limit how we process your information in certain circumstances

Portability

Receive your information in a structured, machine-readable format

Objection

Object to processing based on legitimate interests (including marketing)

Withdraw Consent

Remove consent for marketing communications anytime

To exercise these rights, email: info@lifeonwalls.co.uk

Cookies & Website Technologies

Our website uses cookies to improve your experience:

Essential Cookies

Required for website functionality (cannot be disabled)

Analytics Cookies

Help us understand how visitors use our site (Google Analytics)

Marketing Cookies

Used for remarketing and measuring campaign effectiveness (if you consent)

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

Security

We protect your information using appropriate technical and organisational security measures:

  • Encrypted data transmission (SSL certificates)
  • Access controls (limited to authorised team members only)
  • Regular security reviews following recognition methodology
  • Secure hosting with proven performance providers

However, no internet transmission is 100% secure. We cannot guarantee absolute security but will notify you of any significant breaches as required by law.

Children’s Privacy

Our services are not directed at children under 16. We do not knowingly collect personal information from children under 16 without parental consent.

Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements.

We’ll notify you of significant changes by:

  • Updating the effective date
  • Posting a notice on our website
  • Emailing active newsletter subscribers (if substantial changes)

Contact Us

For questions or to exercise your rights, contact:

Email: info@lifeonwalls.co.uk
Phone: +44 120 204 5490
Address: 2-4 Gatton Road, London, SW17 0SQ

We aim to respond within 24 hours.

Complaints

If you’re not satisfied with how we handle your personal information, you can complain to the Information Commissioner’s Office (ICO):

Website: ico.org.uk
Phone: 0303 123 1113
Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Last updated: June 2026