Legal
How we handle your data.
How Life on Walls collects, uses, stores and protects personal data, under the UK GDPR and the Data Protection Act 2018.
Last updated: June 2026
Life on Walls Privacy Policy
Life on Walls™ (trading name of Green Lease Ltd) is a UK registered company specializin in the design, installation, and maintenance of Living Louvre systems. This Privacy Policy outlines how we collect, use, store, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Company Details
Data We Collect
Information You Provide Directly
- Identity and Contact Details: Name, email, phone number, and address.
- Project Information: Details about your project (e.g., location, specifications, timelines).
- Preferences: Communication preferences and interests in our services.
Data Collected Automatically
We collect data through website interactions, including:
- Usage Data: Pages visited, time spent, click patterns and referring websites.
- Technical Data: IP address, browser type, device type, and operating system.
- Cookies and Tracking Technologies: See Cookies & Website Technologies for details.
How We Use Your Information
We process your personal information for these purposes:
Consultations & Site Visits
- Responding to your enquiries and consultation requests
- Assessing your space’s structural and environmental suitability for a living wall, including light, water access, and microclimate conditions
- Site visits and technical assessment where required
- Ongoing communication throughout your project
Legal basis: Contract performance and legitimate interests
Marketing Communications
- Sending our monthly newsletter (with your consent)
- Sharing case studies and project updates
- Priority notifications about new products and services
- Inviting you to relevant events or demonstrations
Legal basis: Consent (you can withdraw anytime)
Website Improvement
- Understanding how visitors use our site
- Improving user experience and functionality
- Technical maintenance and security
Legal basis: Legitimate interests
Legal & Business Requirements
- Maintaining business records
- Complying with legal obligations
- Protecting our intellectual property
Legal basis: Legal obligation and legitimate interests
How We Share Your Information
We don’t sell or rent your personal information to third parties.
We may share your information with:
Trusted Partners & Subcontractors
- Landscape professionals and specialist installers we work with on your project
- Technical consultants supporting design, irrigation, or structural assessment
Only when necessary for your project and with appropriate protections
Service Providers
- Email marketing platform (for newsletters)
- Website hosting and analytics
- Professional services (accounting, legal)
All bound by strict data protection agreements
Legal Requirements
- When required by law or regulation
- To protect our rights or prevent fraud
- In response to valid legal requests
International Transfers
We primarily process data within the UK. If we need to transfer information internationally, we ensure appropriate safeguards are in place under UK data protection law.
How Long We Keep Your Information
We regularly review and delete information that’s no longer needed.
Your Rights
Under UK data protection law, you have these rights:
To exercise these rights, email: info@lifeonwalls.co.uk
Cookies & Website Technologies
Our website uses cookies to improve your experience:
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
Security
We protect your information using appropriate technical and organisational security measures:
- Encrypted data transmission (SSL certificates)
- Access controls (limited to authorised team members only)
- Regular security reviews following recognition methodology
- Secure hosting with proven performance providers
However, no internet transmission is 100% secure. We cannot guarantee absolute security but will notify you of any significant breaches as required by law.
Children’s Privacy
Our services are not directed at children under 16. We do not knowingly collect personal information from children under 16 without parental consent.
Changes to This Policy
We may update this privacy policy to reflect changes in our practices or legal requirements.
We’ll notify you of significant changes by:
- Updating the effective date
- Posting a notice on our website
- Emailing active newsletter subscribers (if substantial changes)
Contact Us
For questions or to exercise your rights, contact:
We aim to respond within 24 hours.
Complaints
If you’re not satisfied with how we handle your personal information, you can complain to the Information Commissioner’s Office (ICO):