Monthly interior visits
Indoor walls are visited every month: feeding, pruning, cleaning, dripper checks and replacement of anything that has gone over.
01 — What a contract covers
Planned visits, not call-outs.
Contracts are written per wall. The frequency, the access method and the replanting allowance are all set by the wall in front of us.
Four to eight exterior visits a year
Set by species, aspect and exposure, weighted towards the growing season when the wall changes fastest.
Irrigation service and leak checks
Filters, pressure, zone timings and every dripper checked, with leaks and damp traced before they reach the finishes.
Feeding and seasonal pruning
Feed matched to the substrate and the season, and pruning that holds the drawn pattern rather than flattening it.
Replanting to keep density even
Gaps are replanted as they appear, so the wall stays even instead of thinning in patches. Replacement is included in the contract.
Condition reports
A written report with photographs on request, and as standard whenever we find something on a visit, with a named contact for the building manager or agent.
Emergency call-out response
Included in every maintenance contract. A leak, a failed controller or a burst line gets a response without a separate call-out negotiation.
02 — How a visit runs
What happens when we are on site.
Irrigation first
Controller, zones, pressure and drippers checked before anything else, because most planting loss starts here.
Planting
Feed, prune, clear debris, and replant any gaps to keep density even across the elevation.
Report
Photographs and condition notes on request, and as standard whenever something needs attention, issued to you or your managing agent.
03 — Key facts
Maintenance facts.
Maintenance is priced per wall. We quote after a survey rather than from a rate card.
- Interior walls
- Visited monthly.
- Exterior walls
- Four to eight visits a year, depending on species and exposure.
- Plant attrition
- Some loss is normal in year one. Replacement planting is included in contracts.
- Pricing basis
- Visit frequency, access equipment and seasonal replanting, quoted per wall.
- Walls we did not install
- Maintained, including other manufacturers’ systems, after a survey.
- Reporting
- On request, and as standard if an issue is found on a visit.
- Emergency call-outs
- Response included in every maintenance contract.
04 — Taking over an existing or failing wall
We maintain walls we did not install.
Including other manufacturers’ systems. If a wall is patchy, leaking or has lost its irrigation, the first job is to find out why before anything is replanted.
Survey the frame and irrigation
We check fixings, substrate condition, drippers, pressure, zoning, drainage and water supply, and identify what is actually causing the loss.
Report and quote remedial work
A written report with photographs, and a separate quotation for repairs, irrigation work and replanting, so you can see what is one-off and what is ongoing.
Planned maintenance contract
Once the wall is stable it moves onto planned visits with condition reporting, so the same failure does not come back.
05 — Signs your living wall needs help
Five things worth a call.
Any one of these is usually an irrigation fault rather than a planting fault, and it gets worse the longer it runs.
- —Dry or bare patches, usually at the top of a zone or the end of a line
- —Leaks, damp streaks or staining on the wall below or beside the system
- —Uneven density, where one area thins while the rest holds
- —Blocked drippers, or zones that no longer run when the controller fires
- —Pests taking hold, often a sign the planting is already under stress
06 — Walls we keep alive
Nine of our current contracts.
Nine of the many walls on Life on Walls maintenance contracts, including systems we did not install. Visits cover planting, irrigation performance, feed and a condition check.
07 — Featured project
EQ Bristol: a 27-metre wall brought back.
A refurbishment of a 27-metre internal living wall running through six floors of an office building, where planting had thinned unevenly and the irrigation was no longer reaching the upper runs.
We stabilised 24 plant species across the full height, reworked the irrigation zoning so each floor draws what it needs, and replanted to even the density out. The wall is now on a planned contract with condition reporting to the managing agent.
“The Life on Walls team is responsive, reliable, and proactive. They keep the wall looking its best all year round.”
Property Manager, 15 Grosvenor Square
08 — Straight answers
Maintenance questions.
How often does a living wall need maintenance?
Interior walls are visited monthly. Exterior walls are visited four to eight times a year, set by species, aspect and exposure rather than by a standard package.
What does a maintenance visit include?
Irrigation service and leak checks, feeding, pruning, replanting where density has dropped, removal of debris, and a written condition report where one is needed.
Can you maintain a wall someone else installed?
Yes, and we often do, including other manufacturers' systems. We survey the frame and irrigation first, report on what is failing and quote any remedial work separately from the ongoing contract.
What happens if plants die?
Some attrition is normal in year one as the wall settles. Replacement planting is included in our contracts, and repeated loss in one area is treated as an irrigation or aspect problem, not a planting problem.
How is maintenance priced?
Per wall, on visit frequency, access equipment and the scale of seasonal replanting. We quote after a survey rather than from a rate card.
Do you report to managing agents?
Yes. A written condition report with photographs is issued on request, and as standard whenever we find an issue on a visit, addressed to whoever holds the building, with a named contact at our end.
09 — Elsewhere on the site
The rest of what we do.
Living wall design & consultationFeasibility, structural interface, planting palettes and drawings a contractor can build to.
Living wall installationOur own teams fit frame, irrigation and planting, sequenced around your programme.
Living wall system supplyChannel Pro® and Living Louvres® hardware, irrigation and substrate, shipped UK-wide.
The two systemsChannel Pro® and Living Louvres® compared: weights, depths, planting densities.
Estimate generatorPublished per-m² rates. Price your wall before you call.
Next step
Tell us about the wall.
Send a photograph of the wall, its rough size and the postcode. We will tell you what we think is wrong, what a survey would cover and what a contract would look like.
Or call +44 1202 045490
2–4 Gatton Road, London SW17 0SQ